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Originally posted by heeroluva at "Suspicious comments" and "Spam comments": LJ decision to 'block' spam is a big FAIL!
So I've been noticing in both my own journal and communities that I haven't been able to see some comments even thought it says there are more comments there than are actually showing up. Instead I'm getting a place holder that says (Spam comment) or (Suspicious comment).

Why are these showing up like this you may ask? In their rush to fight spam LJ has created a new filter that're AUTOMATICALLY TURNED ON in ALL journals and communities, which screens comments that are made with 'suspicious links' ie links that are not on their safe whitelist, so pretty much the majority of the internet. There is no noted way to add to the 'whitelist'.

What really gets me is that they didn't inform people that they were doing this until a week after it was done and that it was automatically turned on.

So how do I turn it off you might ask.

That's simple. Go to your Settings, click on the Privacy tab, and half way down where it says Spam Protection uncheck the box next to "Comments containing a link to a non-whitelisted domain will be marked as spam and moved to a special section." This applies to both personal journal and communities and the opinion has to be manually changed in each one.

While I understand how this could be a good idea, I think they went about it in a very backhanded way, and have implemented it poorly. There was no message to anyone that the link has been screened. It's automatically done. This went on for over a week before they said anything about it. There is still nothing in the FAQs about it even. The only way I found out about this way going through the support pages where people were reporting similar issues.

Please share this!



ETA: This links really illustrates the problems.

Comments

( 6 comments — Leave a comment )
cookie_chef
Apr. 25th, 2011 10:59 am (UTC)
Thanks for sharing this.
halfrek2
Apr. 25th, 2011 12:50 pm (UTC)
really? what is wrong with them? 0.o don't answer, we already know. LOL!

thanks for posting this. at least they aren't as change happy as Facebook. small concession but still.
paksenarrion2
Apr. 25th, 2011 06:02 pm (UTC)
I think they made this change because of the DDoS attacks from a couple of weeks ago, plus the horrible amount of spam crap that has been showing up lately. They just went about making the change in the wrong manner. They should have communicated it much better.
astragali
Apr. 25th, 2011 05:28 pm (UTC)
This was actually a good change on their part, they just communicated about it poorly. This is how they stop botnet spammers from creating URLs that point to pharma sites.
paksenarrion2
Apr. 25th, 2011 06:00 pm (UTC)
I agree that it was a good change but the lack of communication was a complete failure on their part. And because I think the change was tied into the DDoS attacks from a couple of weeks ago, it is double fail on their parts.
ducky01
Apr. 25th, 2011 09:49 pm (UTC)
I'm in agreement - good plan, poor communication. Thanks for the heads up on it, or I never would have known.
( 6 comments — Leave a comment )